September 13, 2007

Tech support...

Well let me start by stating... I love my computer, I teach computers but it is definitely a love/hate relationship.

I have just spend the most frustrating week of my life... waiting online, plugging and unplugging, starting and restarting, and resetting and just generally chasing the wild goose.

All of the people that I talked to were nice (a few condescending) but overall very friendly; two of them I would say actually cared about helping solve the problem… but I just cannot tell you how many times I was cut off. I guess that is their way of telling me I am tired of talking to you now.

But when all was said and done, NONE of the tech support people were of any support, every company pointed to the other saying (our signal or our software is fine... it is that other guy) we don't feel that it is our problem.

One week (over eight hours on the phone) and 6 tech support people later, the problem was not solved. It took a real live person 3 hours (at 75.00 per hour) to actually solve the problem.

1. You cannot solve (most) computer problems on the phone, it is better done in person.
2. Tech support people should be named tech time wasters


Blogger Ong said...

Ain't it the truth.

September 14, 2007 2:48 PM  

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